Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Friday, July 16, 2010

It's Hot Out There

Here in Las Vegas we have been in the triple digits for a few weeks now, so I though I would talk about how to minimize it's effect on your business. No matter how good the air conditioning is in your car, the constant in and out while making your deliveries in hundred plus temperatures can melt your products.

One good way to keep this from happening is to keep a cooler in your car. Depending on the size of your vehicle, you can get a large cooler to keep all your deliveries in or a small one to only keep the meltables in. Some of the ladies in my District use the Insulated Folding Picnic Basket (073570) as it is so compact and easy to store. The most important thing to remember is that ice melts. It is best to either use dry ice or ice packs so that your products are not ruined by water damage.

As an added benefit, by caring your skincare products in the cooler, you can show your clients just how nice it feels to use chilled moisturizer on a hot day.

Thursday, July 15, 2010

Finding New Customers vs. Keeping Current Customers

Often times when we are trying to increase our sales, we concentrate on finding new customers. While it is important to find new customers each campaign; by focusing on customer service and giving little bonuses to your customers you can turn one time orders into repeat business. It is actually takes less energy to build your business by keeping your current customers happy, than by finding a new customer base every two weeks.


If you just spend a little time with your customers when taking and delivering their order, you can get to know them and make better suggestions for them. You know how much time it takes to get new customers, so if you already have a customer base make sure you don't ever lose them by providing them with the best service you can. In addition, if you provide exceptional customer service, your customers will not only buy from you again and again, but they will even recommend you to their friends and family or even 'help' you by getting orders for you.


Remember, one customer for life is much better for your business than ten new customers who only order once.